Million Dollar Quotes

Here are just a few things our clients have had to say about their experience with the IMPAC® productivity system.


We have had a total of ten different area installations, as widely varying as production units and research and development or technical planning.!

The overall results have been that now, as the project is drawing to a conclusion, the savings achieved have already at this point exceeded the cost of the project by over siz times.

I sincerely recommend an IMPAC project for anyone interested in not only quick improvements but continuous progress and development in the future.

Lasse KurkilahtiPresident and Managing Director Nokia Tyres (Nokian Renkaat Oy)NOKIA

Leader Electronics Ltd.

Thinking back to when IMPAC first did the analysis down to the final presentation, I certainly do not regret having pursued an IMPAC project to assist our company to further develop and improve on our problematic areas within the company. It would have been a “loss” to the organization had we not gone through with this fantastic IMPAC ideology and systematic improvement to productivity and system management in LEI.

At this juncture I am pleased to report a significant reduction in product standard times hence increasing the productivity and throughput ability of the company while at the same time reducing total used hours in production. One word; Fantastic !

-          Average reduction in production standard times : 45 %

-          Return of Investment 413 %

-          Significant coordinator technical and tactical skill improvements

-          Exponential positive behavior change from all internal staff involved

C. Y. PaoPresident and CEOLeader Electronics Ltd.

McDonald’s Italia

As result of this co-operation we have increased productivity in the restaurants overall by 21%, at the same time increasing sales and achieving 1,5 million euro in annualized savings, that were clearly identified in our P&L reports.

These results have been brought about mainly through implementing better behaviour on the floor and improving our planning and communication practice. By extensive system development, training through the Access workshops and support by the project team, we carefully cleared problems from the way of achieving our final goals. The achieved behavioural change and improved communication resulting from the project will enable McDonald’s Italy to continuously improve its organization.

Mario FedericoChief of OperationsMcDonald’s Italia


Project has been centered on the development and implementation of an effective Management System through which we have achieved noticeable improvements in the performance of our sales force. Furthermore, IMPAC has shown that they not only can improve productivity in production areas, but they also can develop management systems applicable to commercial administrative areas.

We have observed a positive change of attitude in everything that refers to process & control.

Carlos DomingoManaging Director ABB Metron, S.A.ABB

Hi-Sincerity Microelectronics Corp.

I am very pleased to confirm that the project delivered the productivity improvement without compromising service quality.

We found your approach very effective. The control systems were designed and installed along with the area management, to ensure ownership. The management workshops and one on one coaching further reinforced the benefits of the systems, leading to lasting behavior change.

C. M. LuVice PresidentHi-Sincerity Microelectronics Corp.


I would like to express my satisfaction with the result achieved, not only financially, but in the development of the new structure and installation of management operating systems.

Your program showed our people how to think differently about cost control and management of people. Thanks to the IMPAC project our management has changes their attitude to the jobs, have been able to plan and process major organizational structure changes. Now we are better in team- work with stronger cost awareness. We are able to better plan our resources according to our needs, and as a result, we are optimizing our cost.

Now we run our company not only with much lower costs level but also with people positive changes through success they achieved.

Jonas BorupPilkington

PHI – Poh Huat Furniture Ind. Vn. JSC.

Simply speaking, I am impressed.

Productivity in our two production lines has increased significantly, and we are enjoying savings that are well above the plan presented by IMPAC after initial analysis. Improvements in systems and productivity have also helped to increase our quality.

Mr. Toh Kim ChongGeneral ManagerPHI – Poh Huat Furniture Ind. Vn. JSC.

Vanda Factory Co., Ltd.

The installed controls made our people more aware of the cost implications of lost time, rejects, rework and scrap, thus making them proactive in addressing such problems. Reporting system gives managers and supervisors a cohesive picture of the organization’s performance on a regular basis and enables them to immediately identify, quantify and control variances.

The ACCESS workshop sessions have aided our executives, managers, and supervisors to realize their roles and responsibilities in the management chain. The one-on –one coaching sessions have helped a lot in transforming theories and concepts to practical on the job application.

Your very professional and dedicated team members truly worked hard to educate the Coordinators to be our next change agent. The Coordinators are now in charge to implement continuous improvement in various areas in the organization.

We are now reaping the fruits of the IMPAC 10000 program. The financial benefits generated during the program were impressive. We got back a return on investment of 369%.

Siriwan TangcharoenchaichanaManaging DirectorVanda Factory Co., Ltd.


IMPAC’s approach is simple yet effective. Today, problems are identified much earlier and prompt actions are taken subsequently. During the project, our managers and supervisors have received valuable management training both theoretical and practical, this together with a simple yet effective management system has also given us a very significant and positive result money-wise.

Mr. Keiichi HiroseManaging Director Sankyo Seiki (M) Sdn. Bhd.Sankyo

Lone Star Steel Company

I have been most impressed with the quality and the methodology of the IMPAC Area Development Process.

The growing in cooperation and communication between our departments throughout the process has been impressive to see. The IMPAC people have effected positive changes in our managers and supervisors. The change in this area has been strongly influenced by an excellent “Goals Roll Down Process.” This has forces departments and people, which have not always worked well together, to break down old barriers and work collectively toward common goals.

Gary E. BraunSr. Vice PresidentLone Star Steel Company