Million Dollar Quotes

Here are just a few things our clients have had to say about their experience with the IMPAC® productivity system.

Leader Electronics Ltd.

Thinking back to when IMPAC first did the analysis down to the final presentation, I certainly do not regret having pursued an IMPAC project to assist our company to further develop and improve on our problematic areas within the company. It would have been a “loss” to the organization had we not gone through with this fantastic IMPAC ideology and systematic improvement to productivity and system management in LEI.

At this juncture I am pleased to report a significant reduction in product standard times hence increasing the productivity and throughput ability of the company while at the same time reducing total used hours in production. One word; Fantastic !

-          Average reduction in production standard times : 45 %

-          Return of Investment 413 %

-          Significant coordinator technical and tactical skill improvements

-          Exponential positive behavior change from all internal staff involved

C. Y. PaoPresident and CEOLeader Electronics Ltd.

Paglieri Sell System

The management systems have been changed, there have been changes in the planning procedures and in the methods of evaluating results.

We achieved good results in the warehouse operations and in labour savings. These results have consolidated and they keep improving.

In 2006 we started another, more difficult, project with IMPAC, with the goal of improving the productivity, and therefore reducing the costs, of the merchandisers organization that refills the supermarkets all over Italy.

We’re achieving very good results and there are signs that show additional improvements.

Laura PaglieriAdministratore DelegatoPaglieri Sell System


As a result of IMPAC implementation, we have seen the behavior change in particular areas:

  • From reactive to preventive with planning tools
  • More effective communication for both inter and intra departments
  • Increased level of compliance to company procedure through clear role and responsibility                

In terms of operation achievements, the project has successfully achieved:

  • Significant increase in productivity
  • Significant increase in productivity
  • Great reduction downtime (line stop)
  • Locator system installation leads to effective working tool in warehouse

We found your approach very effective. With 43 calendar weeks of the program, you are able to change our people behavior and improve our operation, which we have tried to achieve for the last 10 years.

Toru OgoPresident Fujitsu General (Thailand) Co., LtdFujitsu

Harry’s France SA.

The new management system, Access training workshops, and the follow-up work completed by the Project Team on the floor, resulted in 15% increase of productivity in our Talmont site. Raw material waist was also significantly reduced in this plant (-30%).

I also want to stress the fact that, during their 35 weeks long presence, the IMPAC Team have shown all the professionalism that one can expect. ‘No detail was neglected in helping our people to become more efficient in an economic environment where competition is ferocious.

Christian NesmeDirector of OperationsHarry’s France SA.

The First National Glassware, Pt.

I would like to share with you the progress of 4 quarterly audit visits to follow-up on FNG-IMPAC.

We are pleased to see:

  • Our yields keep stable on average 82.34% level, compare with 76.29 before the project and 85.39 at the end of the project.
  • Downtime keep on the level of 4,166.07 minutes/week, compare with 12,189.77 minutes/week before the project the project and 3,201.00 minutes/ week at the end of the project.

I am very happy with this project and I would recommend it to other Companies that wants to improve their productivity and management control systems.

Mr. Agus H GunawanChief Executive OfficerThe First National Glassware, Pt.

KT-Datacenter Oy

With IMPAC’s help we have made significant changes in our activities by standardizing working methods and tools.

We have succeeded in reducing overtime hours by better planning and follow-up. At the same time we have increased the productive work rate of individual employees. Productivity has increased because the employees have now very clear and measurable goals.


Jorna KielennivaManaging DirectorKT-Datacenter Oy

Mayora Indah, Pt.

During the last several months IMPAC did a professional job in interfacing with our employees, in particular our supervisory personnel in the areas of Production, PPIC, Quality Control and Engineering. We feel that your Access Communications program workshops where our supervisory as well as mid-management have learned important skills in supervision. The training given has motivated them to supervise better and IMPAC has given them better capabilities to plan, control and follow-up their area.

We saw the improvement in the production as well as maintenance system, the supervisor’s receptiveness to changes and in incorporating and applying a system to their jobs.

Since we now have the systems and a significant change in attitude and behavior of the team, I am fully confident that we will reach corporate goals.

Andre Sukendra AtmadjaDirectorMayora Indah, Pt.

Lone Star Steel Company

I have been most impressed with the quality and the methodology of the IMPAC Area Development Process.

The growing in cooperation and communication between our departments throughout the process has been impressive to see. The IMPAC people have effected positive changes in our managers and supervisors. The change in this area has been strongly influenced by an excellent “Goals Roll Down Process.” This has forces departments and people, which have not always worked well together, to break down old barriers and work collectively toward common goals.

Gary E. BraunSr. Vice PresidentLone Star Steel Company

Delta Electronics

I am very pleased with the effort and support that IMPAC has given to DELTA. We have now gone through three projects with IMPAC, and after each project, we are still continuously showing significant improvement and found that it has indeed benefited our company. The systems and controls installed in the 1st DELTA-IMPAC project still shows a continuous improvement and we are very pleased with the results.

The IMPAC programs have achieved the saving which had been guaranteed. In addition to that, we also see behaviors change in our people. The training was part of the IMPAC programs has assisted our people to be more sensitive to operational problems that enables them to be more proactive.

Beau YuFinance Controller Delta Electronics (Thailand) Public Company LtdDelta Electronics


The goals and targets set up from the start of the project have all been reached, exceeding what was expected from the very beginning.

Productivity has within the period been improved by 14% and will within 1 year exceed the target of 20%. Scrap from the production line has been reduced by 70% and approval rate at the end of the production line has increased with 10%.

On top of this, training of the supervisors has taken place, and I am convinced that the company will gain from this in the future.

The process working together with IMPAC was beneficial, the consultants worked in a professional way and showed high flexibility, if something in the process had to be changed or altered at the same time the presence of IMPAC ensured the necessary focus, speed and the structure in the project.

Finn Buus NielsenMaersk Container Industrial ASMAERSK