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Million Dollar Quotes

Here are just a few things our clients have had to say about their experience with the IMPAC^® productivity system.

Fuji Dharma Electric

IMPAC team got comprehensive picture of our own operation very quickly and started to implement changes into the management systems and our working behaviors.

The new concepts and techniques were developed during the IMPAC Training Workshop designed for Supervisor and Foreman. And now they could identify the opportunity of improvement that could be done. In addition, the team gave training in Goals Roll Down process, which helped the Supervisors and Foreman to have better control in achieving target.

Our Coordinator and people had been trained and they are equipped with the knowledge and experience gained during the project. We are confident that they could be our next change agent within the company.

Kyohei EbinaVice President Director Pt. FujiDharma ElectricFuji Dharma Electric

Novorossiysk Commercial Seaport JSC.

IMPAC 10000 system implementation has helped OVM supervisors to enhance their ability to plan and distribute maintenance jobs in a accordance with certain priorities, gave an opportunity to control jobs done effectively, eliminate lost time and take timely corrective actions if problems arise, as well as streamline report – actions taken relationship.

As a result of work completed, enhanced control, measures aimed at lost time elimination we were able to better define workloads and get a productivity improvement of 23%.

Together with IMPAC specialists we have developed the project of major mechanization restructuring. The scheme that takes into consideration maintenance specifics will benefit us in the following ways:

major improvement in communication between mechanization and maintenance areas and cargo areas and other port departments
- considerably decrease payroll costs (40% on average)
higher efficiency of the work and considerable downtime decrease
shorter response time

Igor D. PashchenkoHead of Machinery DepartmentNovorossiysk Commercial Seaport JSC.

McDonald’s Hungary

The Major focus of our joint efforts was to facilitate the behavior change and more business-like behavior of the Restaurant Managers and Operation Consultants, that would result in better bottom line corporate profit.

Through the introduction and application of the IMPAC 10000 Program over 32 restaurants we have achieved an average 20% productivity increase and we have been successful in inducing better compliance to McDonald’s standards and more effective utilization of management control systems. Expressed in financial terms, the project brought a 210% return of the initial investment on an annualized basis.

I can see positive changes in behavior of both the Operations Consultants and Restaurants managers:

They are able to plan for utilize the resources better
They are more proactive
They are able to identify opportunities for further improvement
They are more committed to our company goals

Radek JanalikOperations DirectorMcDonald’s Hungary

Solaris Bus & Coach

We see the improvement everyday. IMPAC’s team showed us hidden opportunities, which we did not see before and show us capability of our people by increasing their involvement. IMPAC team cooperates with all levels of our management very professionally and helps us to structure responsibilities at all levels. Our managers see now new opportunities for their departments and the whole company. People started working as a team, are more involved in their every day tasks and are happy when they see improvements.

The IMPAC operation covered the determination of precise operational goals for all management levels, optimization of planning process and resource allocation, implementation of control, performance follow up and reporting tools, and as the most important point improving information flow channels and personal responsibilities.

Krzysztof OlszewskiChief Executive Officer Solaris Bus & Coach

Antara Steel Mills Sdn. Bhd.

An impressive show of professionalism was the flexibility of the IMPAC staff moving from air-conditioned room with suits to hot furnace area with blue foreman uniform. This has made my people on the floor feel very comfortable, creating a conducive atmosphere for major behavioral change.

I am seeing the combination of trained supervisors, procedural controls and systems, and Coordinators to take over the role of IMPAC after the conclusion of the project.

The above have resulted in savings achievements as committed by IMPAC in the installation areas so far and with two more installations to go, I am expecting further savings to fulfill my return on investment of at least in the neighborhood of 3 to1.

Tuan Haji Wan Abd. Ghani Bin AhmadManaging DirectorAntara Steel Mills Sdn. Bhd.

SULZER

Your Project team had analyzed the present situation of our daily operation.
Your project team has set up a Management Operating System.
Our employees have understood the importance of communication by participating the very essential ACCESS training sessions.

All our expectations were at least satisfied or exceeded. We intend to sustain business success as well as a positive development of our sales and service organization in Japan and overseas.

Christopher SommDirector, Toyoda-Sulzer Sales Ltd.SULZER